Dongguan Vssun Lighting Co., Ltd. is committed to providing exceptional service experiences, focusing on customer needs from product design to after-sales support. Below are the detailed introductions of our service advantages, service network, warranty policy, and after-sales services:
Our Service Advantages：
Professional Team Support
Experienced design, production, and after-sales teams ensure the highest standards at every stage.
Team members receive regular training to stay updated on the latest industry technologies and market trends.
Advanced Technology and Equipment
Utilize internationally leading manufacturing technologies and equipment to ensure high quality and consistency.
Certified by ISO 9001 Quality Management System, ensuring standardized production processes.
Rapid Response and Customized Services
Provide quick sample production and customized design services to meet personalized customer needs.
Offer a 24/7 customer service hotline to ensure timely resolution of customer issues.
Global Logistics and On-Time Delivery
Partner with multiple international logistics companies to provide fast global shipping services.
Develop detailed production plans based on customer needs to ensure timely order delivery.
Environmental Sustainability
Use eco-friendly materials and energy-efficient production processes to reduce environmental impact.
Certified by RoHS and REACH, ensuring compliance with international environmental standards.
II. Service Network
Headquarters and Production Base
Address: Dongguan City Liaobu Town Dayuan Street, Hong Ding Chuanggu 2 elevator 8 floor.
Phone: +86-18279344163
Email: info@vssunlighting.com
Domestic Service Centers
Shanghai Branch
Beijing Branch
Shenzhen Branch
International Service Centers
US Office: New York, USA
Europe Office: Frankfurt, Germany
Southeast Asia Office: Singapore
Online Service Support
Website: www.vssunlighting.com
Online Customer Service: 24/7 online consultation and technical support.
III. Warranty Policy
Warranty Coverage
All products come with a 12-month warranty, starting from the date of receipt.
For special custom products, the warranty period can be extended upon customer request.
Warranty Services
During the warranty period, we provide free repairs or replacements for defects caused by product quality issues.
The warranty covers material defects and manufacturing issues, excluding human damage or improper use.
Extended Warranty Services
Customers can opt for extended warranty services, up to a maximum of 36 months.
IV. After-Sales Services
Installation and Debugging Support
Provide professional installation guidance and debugging services to ensure proper product use.
For large projects, we can dispatch technicians to provide on-site support.
After-Sales Issue Resolution
Establish an after-sales service team to promptly respond to customer feedback and resolve issues.
Offer a 24/7 after-sales service hotline to ensure immediate resolution of customer problems.
Regular Follow-Ups and Maintenance
Conduct regular customer follow-ups to understand product usage and provide maintenance advice.
Offer free annual maintenance services for long-term customers.
Spare Parts and Replacement Services
Provide original spare parts and replacement services to ensure long-term stable operation of products.
For discontinued products, we offer alternative solutions or upgrade services.
V. Customer Testimonials and Case Sharing
We have provided customized lighting solutions for many global知名 brands and projects. Customer satisfaction is our greatest motivation. Below are some customer case showcases:
Caption: Custom luxury chandelier project for a five-star hotel by Dongguan Vssun Lighting Co., Ltd.
Conclusion
Dongguan Vssun Lighting Co., Ltd. is dedicated to providing high-quality products and exceptional service experiences through professional teams, advanced technologies, and comprehensive service guarantees. Whether it's custom design, production delivery, or after-sales service, we aim for customer satisfaction, helping clients achieve success in the global market.
