FAQ

  • What types of lighting products do you mainly produce?

    We mainly produce custom chandeliers, wall lights, outdoor lighting, LED fixtures, and smart lighting systems.

  • Do your products meet international quality standards?

    Yes, our products are certified by CE, RoHS, UL, and other international standards.

  • Do you offer energy-saving lighting products?

    Yes, we provide a variety of energy-efficient LED lighting products to help customers reduce energy consumption.

  • Are your lighting products compatible with smart controls?

    Yes, we offer smart lighting systems that support mobile app control and voice assistants.

  • Do your products come with a warranty?

    Yes, we provide a 12-month quality warranty.

  • Do you accept custom design requests?

    Yes, we offer end-to-end customization services from design to production.

  • Are your lighting products suitable for outdoor use?

    Yes, we provide waterproof and dustproof outdoor lighting products.

  • Do your lighting products support dimming functions?

    Yes, some products support dimming. Please contact our sales team for details.

  • Are your lighting products suitable for commercial spaces?

    Yes, we provide lighting solutions for hotels, malls, offices, and other commercial spaces.

  • Can your lighting products be controlled via a DALI system?

    Yes, we offer smart lighting products compatible with DALI systems.

  • Do you provide installation guidance?

    Yes, we provide detailed installation guides and technical support.

  • Do you offer after-sales services?

    Yes, we provide 24/7 after-sales support.

  • Do you provide product samples?

    Yes, we offer sample services. Please contact our sales team for costs and logistics.

  • Do you offer design consulting services?

    Yes, our design team can provide professional lighting design advice.

  • Do you provide logistics tracking services?

    Yes, we provide tracking numbers for real-time shipment updates.

  • Do you offer multilingual services?

    Yes, we support English, Chinese, Spanish, and other languages.

  • Do you offer rush order services?

    Yes, we provide expedited production and shipping services.

  • Can you provide product test reports?

    Yes, we can provide third-party product test reports.

  • Do you offer product training?

    Yes, we provide product usage and maintenance training for customers.

  • Do you offer long-term cooperation agreements?

    Yes, we provide customized services and preferential policies for long-term partners.

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