Faq

What should I do if my lighting product has issues during the warranty period?
Contact our after-sales team for free repair or replacement services.
How are repairs charged outside the warranty period?
We offer paid repair services. Costs depend on the issue.
How do I contact the after-sales team?
You can reach our after-sales team via phone, email, or online chat on our website.
Do you offer spare parts replacement services?
Yes, we provide original spare parts replacement services.
What should I do if the packaging is damaged upon delivery?
Inspect the packaging upon receipt and contact our after-sales team immediately if damaged.
Do you offer product upgrade services?
Yes, we provide upgrade and replacement services for existing customers.
Do you offer annual maintenance services?
Yes, we provide free annual maintenance services for long-term customers.
What does the warranty cover?
The warranty covers material defects and manufacturing issues, excluding人为损坏.
Do you offer remote technical support?
Yes, we provide remote video and phone technical support.
How can I get the product user manual?
You can download the manual from our website or request a printed copy from our after-sales team.

FAQ