FAQ

  • How do I choose the right lighting product?

    Please provide your specific requirements (e.g., space, brightness, style), and our team will recommend suitable products.

  • How do I install a smart lighting system?

    We provide detailed installation guides and remote video support if needed.

  • What should I do if my lighting product malfunctions?

    Contact our after-sales team for repair or replacement services.

  • How do I clean and maintain lighting products?

    We provide detailed maintenance manuals. Regular cleaning and circuit checks are recommended.

  • Can the color temperature of the lighting be adjusted?

    Some products support color temperature adjustment. Please refer to the product manual.

  • How do I connect smart lighting to a mobile app?

    Download our dedicated app and follow the instructions to pair the device.

  • What is the lifespan of your lighting products?

    Our LED lighting products have an average lifespan of over 50,000 hours.

  • Do your lighting products support group control?

    Yes, our smart lighting products support group control.

  • Do your lighting products support scheduled on/off functions?

    Yes, our smart lighting products support scheduled on/off functions.

  • Do your lighting products support scene modes?

    Yes, our smart lighting products support multiple scene modes.

  • How do I place an order?

    You can place an order through our website, email, or by contacting our sales team.

  • What is the minimum order quantity (MOQ)?

    The MOQ depends on the product type. Please consult our sales team.

  • What payment methods do you accept?

    We accept T/T, L/C, Alipay, WeChat Pay, and PayPal.

  • What is the payment ratio for orders?

    Typically, 50% deposit and 50% balance before shipment.

  • What is the lead time for orders?

    Standard products take 15-20 working days, while custom products take 30-45 working days.

  • Do you offer installment payment options?

    Yes, we provide installment payment plans for large orders.

  • Can orders be canceled or modified?

    Orders can be modified or canceled before production begins. Please consult our sales team.

  • Do you provide invoices?

    Yes, we provide official VAT invoices.

  • How is shipping cost calculated?

    Shipping costs are based on weight, volume, and destination. Please consult our logistics team.

  • Do you handle customs duties and clearance?

    We can assist with customs clearance, but duties are the customer's responsibility.

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